PRIVACY POLICY
ANICKY PTY LTD trading as Route27 | Effective: 24 May 2025
1. Our Commitment to Privacy
ANICKY PTY LTD (ACN 695 549 029, ABN 35 695 549 029), trading as Route27, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing from us, you agree to the collection and use of your information as described in this policy.
2. What Personal Information We Collect
When you interact with Route27, we may collect the following types of personal information:
We only collect personal information that is reasonably necessary for our functions as a retail business.
3. How We Collect Personal Information
We collect personal information directly from you when you:
We collect information by lawful and fair means. We will not collect personal information in a deceptive or unreasonably intrusive way.
4. Why We Collect Your Information We collect and use your personal information to:
We will only use your personal information for the purpose for which it was collected, or a related purpose you would reasonably expect.
5. Marketing Communications
If you subscribe to our mailing list, we may send you promotional emails about new products, sales, and updates from Route27. We use Mailchimp to manage our mailing list.
Every marketing email we send includes an unsubscribe option. You can opt out at any time by clicking the unsubscribe link in any email, or by contacting us directly. We comply with the Spam Act 2003 (Cth) in all our marketing communications.
6. Third-Party Service Providers
To operate our business, we share certain personal information with trusted third-party service providers. These include:
These providers are only given access to the personal information they need to perform their services. We take reasonable steps to ensure they handle your information in accordance with applicable privacy laws. Some of these providers may store or process data outside of Australia.
7. Cross-Border Data Disclosure
Some of our third-party service providers (such as Ecwid, Lightspeed, and Mailchimp) are based outside Australia and may store your personal information on servers located overseas, including in the United States. By using our website, you consent to your information being disclosed to these overseas recipients. We take reasonable steps to ensure these providers maintain appropriate data protection standards.
8. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
While we take these precautions, no data transmission over the internet can be guaranteed as completely secure. If you have concerns, please contact us directly.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years in line with Australian tax and business record requirements. Mailing list data is retained until you unsubscribe.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us at hello@route27.com.au or via the contact form at route27.com.au. We will respond within a reasonable timeframe, typically within 30 days.
Data Deletion Requests
You may request the deletion of your personal information at any time by contacting us via email or the contact form on our website. We will process your request within 30 days.
Please note that data deletion is permanent and irreversible. Once your data has been deleted:
We may be required to retain certain information for legal or regulatory purposes, such as transaction records for tax compliance (typically 7 years under Australian law). This retained data will be held securely and used only for the purpose required by law, not for marketing or any other purpose.
12. Complaints
If you believe we have breached the Australian Privacy Principles or your privacy rights, we encourage you to contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website with the effective date shown at the top. We encourage you to review this policy periodically.
14. Contact Us
ANICKY PTY LTD trading as Route27 ABN 35 695 549 029 | ACN 695 549 029 Email: hello@route27.com.au Website: route27.com.au
